Question 1

What is the minimum deposit?

Accepted Answer

You can open and fund your account from a minimum deposit of 375 CAD. Later you can top up and grow your balance step by step.

Question 2

How do withdrawals work?

Accepted Answer

Request a withdrawal at any time from your dashboard. Funds are returned to your chosen payment method within standard processing times.

Question 3

Is my money safe?

Accepted Answer

Accounts are protected by standard security and verification. As with any investing, your capital is at risk and its value can go down as well as up.

Question 4

How quickly can I get started?

Accepted Answer

Most members finish sign-up in a few minutes. Once your first deposit is processed, you can start investing right away.

Question 5

Are there any hidden fees?

Accepted Answer

Costs are shown transparently up front. You always see what applies to your plan – no surprise fees.

Question 6

What is the minimum age to sign up?

Accepted Answer

You must be at least 18 years old (or the age of majority in your province) to open an account and invest. Age and identity verification may be required.

Question 7

Which payment methods are supported?

Accepted Answer

Common methods are supported, including cards, Interac e-Transfer and bank transfers, selected e-wallets and crypto. The exact options are shown when you deposit.

Question 8

When is customer support available?

Accepted Answer

The support team is available Monday to Friday, 9:00 a.m. to 6:00 p.m. ET, and aims to answer every question within one business day.

Question 9

How are taxes handled?

Accepted Answer

Tax on investment gains depends on Canadian federal and provincial rules and remains your responsibility. We recommend keeping your own records and speaking with a tax advisor.

Question 10

What is KYC and why is it required?

Accepted Answer

KYC (Know Your Customer) is a standard check of your identity. It helps keep accounts secure and is a normal part of opening an investment account.

Question 11

Do I need experience?

Accepted Answer

No. Every member gets a personal financial analyst who guides you through each step – no prior market knowledge needed.

Question 12

Who manages my investments?

Accepted Answer

A dedicated, AI-assisted financial analyst who works to your goals and risk tolerance. The analyst combines expertise with technology – decisions stay human.

Question 13

Is the platform compliant?

Accepted Answer

Yes – the platform follows industry-standard financial and cybersecurity practices, including account protection and built-in verification.

Question 14

Can I top up my balance later?

Accepted Answer

Yes. You can top up your account at any time and adjust your plan with your analyst as your goals evolve.

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